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AI trust gap hits customer experience
Read the full story: AI trust gap hits customer experienceCustomer trust in AI service tools is weakening noticeably. Smart Communications research shows consumers want digital journeys to work seamlessly, but expect clearer disclosure, stronger human oversight, and less friction when companies deploy AI.
Latest stories —
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inploi raises funding for hiring-focused AI
inploi has raised fresh capital to expand hiring automation tools.…
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AI raises pressure on IT teams
AI is cutting manual work while raising IT oversight demands.…
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Burgess Hodgson buys specialist tax adviser
Burgess Hodgson has added specialist tax relief capability through acquisition.…
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Loftware launches network for supplier labelling
Loftware has launched a platform for connected supplier labelling workflows.…
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Three guides tackle enterprise AI security
Three new guides aim to secure fast-changing enterprise AI systems.…
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PeopleBench adds resilience framework in acquisition
PeopleBench has acquired a resilience framework for workforce development strategy.…
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Directors take bigger personal guarantee risks
UK directors are taking bigger personal risks for growth plans.…
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NEOMA expands its Canada exchange network
NEOMA has added McGill to its Canadian exchange network roster.…
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ICA launches compliance AI training programme
ICA has launched practical AI training for compliance professionals worldwide.…
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Skills shortages curb Yorkshire mid-market growth
Skills shortages remain a major growth barrier for Yorkshire businesses.…
Read the latest edition of Business Quarter:
Leadership —
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IONOS warns AI trust gap slows SMEs
SME AI adoption is being slowed by trust concerns. IONOS research finds UK small businesses remain wary of data theft, unauthorised access, and reliance on non-European vendors, raising procurement and sovereignty questions around AI rollout.
