-
AI trust gap hits customer experience
Read the full story: AI trust gap hits customer experienceCustomer trust in AI service tools is weakening noticeably. Smart Communications research shows consumers want digital journeys to work seamlessly, but expect clearer disclosure, stronger human oversight, and less friction when companies deploy AI.
Latest stories —
-
Content Guru tops Gartner CCaaS recommendation score
Content Guru strengthens CCaaS standing with fresh Gartner customer validation.…
-
Tradespeople brace for digital tax burden
Tradespeople face fresh tax admin as living costs climb further.…
-
ServiceNow makes enterprise AI native by default
ServiceNow is making enterprise AI standard across its entire portfolio.…
-
AI deal-seeking shifts retail incentive strategy
AI is reshaping how shoppers search for retail deals today.…
-
ADP adds AI to payroll checks
ADP has launched an AI agent for payroll variance checks.…
-
AWS targets agent sprawl with registry
AWS has launched a registry to govern enterprise AI agents.…
-
Tesco deepens AI push on personalisation
Tesco expands AI personalisation to sharpen loyalty, relevance, and growth.…
-
AI exposes SMEs’ hidden payment gap
UK SMEs are losing revenue to payment failures and churn.…
-
Basic mistakes still drive cloud breaches
Basic security mistakes still dominate major cloud breaches, Wiz warns.…
-
Greenpark reshapes leadership for global push
Greenpark has promoted three executives to support global expansion plans.…
Read the latest edition of Business Quarter:
Leadership —
-
IONOS warns AI trust gap slows SMEs
SME AI adoption is being slowed by trust concerns. IONOS research finds UK small businesses remain wary of data theft, unauthorised access, and reliance on non-European vendors, raising procurement and sovereignty questions around AI rollout.
