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AI trust gap hits customer experience
Read the full story: AI trust gap hits customer experienceCustomer trust in AI service tools is weakening noticeably. Smart Communications research shows consumers want digital journeys to work seamlessly, but expect clearer disclosure, stronger human oversight, and less friction when companies deploy AI.
Latest stories —
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New AI push targets workplace workflows
Major design platform Canva has unveiled its broadest AI overhaul.…
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TSMC’s record quarter extends AI buildout
TSMC’s quarter points to sustained strength in AI infrastructure. First-quarter…
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BlackLine expands agentic AI across finance
BlackLine has widened its AI finance push into receivables workflows.…
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Government warns boards on AI cyber risk
Ministers warned boards AI is accelerating cyber risk across sectors.…
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The dissonance in AI layoff messaging
AI layoffs are testing how companies explain work’s changing terms.…
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Salesforce unifies AgentExchange for enterprise AI
Salesforce folds apps, agents, and tools into one unified catalogue.…
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8×8 opens AI Studio to CX teams
8×8 opens up AI agent building to everyday CX teams.…
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Britain weighs broader clampdown on NDAs
Britain has opened consultations on tougher limits for workplace NDAs.…
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Fraudsters target bosses as deepfake fears rise
Gallagher says executive impersonation fraud is now hitting UK businesses.…
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MaxContact names first head of people
MaxContact has created a people role to support growth plans.…
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Leadership —
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IONOS warns AI trust gap slows SMEs
SME AI adoption is being slowed by trust concerns. IONOS research finds UK small businesses remain wary of data theft, unauthorised access, and reliance on non-European vendors, raising procurement and sovereignty questions around AI rollout.
