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AI trust gap hits customer experience
Read the full story: AI trust gap hits customer experienceCustomer trust in AI service tools is weakening noticeably. Smart Communications research shows consumers want digital journeys to work seamlessly, but expect clearer disclosure, stronger human oversight, and less friction when companies deploy AI.
Latest stories —
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Payment outages put sales at risk
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Cyber teams report pressure after breaches
Cyber professionals say breach handling still carries pressure inside organisations.…
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Five practical ways to reduce leadership stress
SME leaders face intense pressure, but resilience can be built.…
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LangWatch unveils framework for hidden AI risks
LangWatch has launched open-source tests for hidden AI vulnerabilities today.…
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The hidden financial skills gap holding small businesses back
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UK privacy complaints climb in finance
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Fertility-work searches surge, says Mills & Reeve
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Ricoh warns admin overload hits retention
European workers are losing two days weekly to admin tasks.…
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NatWest widens workplace financial education push
NatWest is taking investing education deeper into British workplaces nationwide.…
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MTD rollout unsettles self-employed creatives
Making Tax Digital is reshaping how creatives manage tax today.…
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Leadership —
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IONOS warns AI trust gap slows SMEs
SME AI adoption is being slowed by trust concerns. IONOS research finds UK small businesses remain wary of data theft, unauthorised access, and reliance on non-European vendors, raising procurement and sovereignty questions around AI rollout.
