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AI trust gap hits customer experience
Read the full story: AI trust gap hits customer experienceCustomer trust in AI service tools is weakening noticeably. Smart Communications research shows consumers want digital journeys to work seamlessly, but expect clearer disclosure, stronger human oversight, and less friction when companies deploy AI.
Latest stories —
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AI transcription and data privacy in newsrooms under scrutiny
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Airport Dimensions has launched Sleepover, its formal airport sleep station…
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Net Zero Coalition returns minus 2050 pledge
Net Zero Asset Managers initiative resumes with updated commitments. The…
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Tesla recalls 6,197 Cybertrucks in US over light-bar fault
Tesla is recalling 6,197 Cybertrucks in the US. The safety…
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Barclays and Santander lead customer exodus
Barclays and Santander lead in net account switch losses. Barclays…
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Microsoft’s massive AI spending draws investor concerns as cloud business booms
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GBG relocates to London Stock Exchange main market
GBG transitions from AIM to London Stock Exchange Main Market.…
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Nvidia becomes first company to hit $5 trillion valuation amid AI surge
Nvidia has become the world’s first publicly traded company to…
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Puma to cut 900 jobs as sales continue to decline
Puma said it will cut around 900 white-collar roles globally…
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Liz Kendall reveals £55bn enhancement for UK R&D
Labour has unveiled a £55 billion plan for science and…
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Leadership —
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IONOS warns AI trust gap slows SMEs
SME AI adoption is being slowed by trust concerns. IONOS research finds UK small businesses remain wary of data theft, unauthorised access, and reliance on non-European vendors, raising procurement and sovereignty questions around AI rollout.
