• ASAPP adds oversight to AI contact agents

    ASAPP launches new controls to balance AI and human oversight. The GenerativeAgent update gives companies more ways to monitor, test, and guide AI.


  • Pandora confirms customer data was stolen

    Pandora confirms cyber attack affecting customer data through a third-party. The jewellery retailer disclosed that names, birthdates, and email addresses were accessed, though no sensitive information like passwords or credit card details was compromised.


  • Eurozone’s spending reset: modest growth meets lasting behaviour shift

    Analysts expect modest recovery in this week’s Eurozone retail data. But behind the numbers lies a deeper transformation in consumer priorities. As trust, transparency, and value redefinition take centre stage, Europe’s B2C leaders are rethinking how to compete — and what it means to stay relevant.


  • How businesses are enhancing accessibility for disabled customers

    What if accessibility was more than a compliance box? Across the UK, businesses are discovering that practical changes — from digital audits to inclusive product design — are driving growth, loyalty, and innovation. Is your organisation ready to move from obligation to opportunity?


  • Private sector faces scrutiny over disability access gaps

    A new Government report finds businesses are failing disabled customers. The report highlights persistent barriers in retail, hospitality, and banking, with most disabled consumers lacking confidence in future access. Leading advocates say this is a commercial and moral missed opportunity for UK businesses.


  • Wagestream acquires Zippen to boost pension technology

    Wagestream has acquired pensions technology provider Zippen in a move. The deal underlines the growing demand for workplace financial benefits, as Wagestream strengthens its position in employee financial wellbeing with new specialist expertise in the UK pensions market.


  • Salesforce to buy Informatica in bn AI data push

    Deal marks Salesforce’s biggest acquisition since Slack.


  • Tesco shoppers mock ‘VAR’-style cameras at self-checkout

    Some customers have criticised Tesco’s new overhead replay cameras at self-service tills — likening them to controversial sports technology.


  • Retail checkout faces reality check as BNPL regulation looms

    New UK rules for BNPL raise critical questions about ecommerce UX, conversion rates and whether frictionless finance is now a fading fantasy.


  • Adidas breach raises stakes for retail security

    Sportswear giant Adidas is the latest retailer to suffer a cyberattack targeting customer data, highlighting escalating risks in the retail sector.