Epicor has expanded its Prism platform with new agentic AI capabilities designed to let customers design, build, and deploy AI agents directly inside ERP workflows. The latest release brings together a broader design framework, a self-service agent creation environment, and a new set of purpose-built agents aimed at operational tasks across supply chain and enterprise systems.
Announced at Epicor Insights 2026, the update includes Epicor Lux, the company’s agentic design system, Prism Agent Foundry, and additional Prism agents built for decision-critical workflows. Epicor said the approach is intended to move ERP beyond record-keeping and into execution, while maintaining the controls and governance expected of core enterprise systems.
Vaibhav Vohra, president and chief product and technology officer at Epicor, said: “Our customers operate in complex supply chain environments where decisions must be executed quickly and with precision. Today, with Prism, we’re enabling intelligence that can execute inside the system of record, all while preserving the controls and accountability ERP was built for.”
At the centre of the rollout is a three-part structure. Lux provides a framework for agent design, governance, and security; Prism Agent Foundry gives customers and partners a guided workspace for creating vertical-specific agents; and Prism agents execute actions across data, processes, and decisions within ERP workflows. Epicor said customers will be able to use their own data to tailor agents to business goals while keeping them within enterprise governance guardrails.
The company also pointed to an existing production footprint. According to Epicor, the Prism Knowledge Agent already processes more than 70,000 requests a month across Kinetic, Prophet 21, and Propello applications, while its wider opt-in ERP dataset supports inventory and transactions across roughly 40% of the estimated $54 billion US independent wholesale automotive aftermarket. Daniel Epler, chief financial officer at Tuffaloy Products, Inc., said: “Prism delivers ~85% faster shipment tracking by collapsing multi-system lookups into a single-click, single-view experience-enabling near-instant customer responses and higher customer confidence.”
New and forthcoming agents cover MRP logs, freight spend, reasoning, shipment tracking, EDI status, CPQ support, and smart data capture, with more than 30 additional agents in development across areas including financial planning, compliance, invoicing, logistics, and sustainability. Epicor also said it is advancing headless, API-first ERP services so AI agents can interact securely with ERP systems through emerging interoperability standards such as MCP while preserving governance, security, and control.
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