Customer Experience
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New UK rules for BNPL raise critical questions about ecommerce UX, conversion rates and whether frictionless finance is now a fading fantasy.
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Sportswear giant Adidas is the latest retailer to suffer a cyberattack targeting customer data, highlighting escalating risks in the retail sector.
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Marks & Spencer has confirmed a cyberattack that compromised customer data, underscoring the pressing need for robust cybersecurity measures in the retail sector.
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Agentic AI promises to transform customer experience economics — but only if businesses automate wisely without sacrificing service quality.