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AI trust gap hits customer experience
Read the full story: AI trust gap hits customer experienceCustomer trust in AI service tools is weakening noticeably. Smart Communications research shows consumers want digital journeys to work seamlessly, but expect clearer disclosure, stronger human oversight, and less friction when companies deploy AI.
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Leadership —
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IONOS warns AI trust gap slows SMEs
SME AI adoption is being slowed by trust concerns. IONOS research finds UK small businesses remain wary of data theft, unauthorised access, and reliance on non-European vendors, raising procurement and sovereignty questions around AI rollout.
