Bristol-based Narwhal Labs has launched DeepBlue OS, an autonomous communications platform built to manage customer and citizen interactions across voice, SMS, email, and WhatsApp. The launch is backed by £20 million from UK investors, including Jonathan Swann, former director of CFC Underwriting, as the company expands its push into regulated enterprise and government markets.
DeepBlue OS manages inbound, outbound, and ongoing communications through a unified agentic intelligence layer. It handles enquiries, qualifies contacts, books appointments, chases documents, routes requests, and executes follow-up workflows without human intervention. Narwhal Labs is offering the platform on a usage-based model with no setup costs, long-term contracts, or minimum commitments.
The platform is designed for sectors where response time, auditability, and compliance matter, including housing, insurance, financial services, government, and retail. Every agent action is auditable through what Narwhal Labs calls a Glass Box Architecture, allowing organisations to review, trace, and evidence each interaction. The system is also multilingual and multi-jurisdictional, handling communications in more than 50 languages without rebuild or modification.
Founder and CEO Luke Sartain said: “Enterprise-grade AI should not be the exclusive preserve of organisations with eight-figure technology budgets and two-year implementation timelines. The level of backing we’ve seen reflects a growing recognition that this technology is no longer optional – it’s foundational to how organisations operate. The same autonomous infrastructure that a global financial institution needs to manage thousands of daily interactions is the same infrastructure a 20-person firm needs to stop missing calls. We built DeepBlue OS as a utility – you switch it on, you pay for what you use, and it works. The security, compliance, and auditability that government and regulated enterprise demand are not optional extras. They are the foundation everything else is built on.”
Investor Jonathan Swann added: “What stood out about Narwhal Labs is that it’s providing an infrastructure that solves a clear commercial problem today, rather than creating experimental AI concepts. Every organisation loses revenue through missed or delayed responses, and this is scalable AI to solve that. The fact it can be deployed quickly, without the usual complexity, makes it highly compelling.”
Three core agents sit at the centre of the offer: an inbound receptionist, a lead and case responder, and an outbound communications agent. A built-in agent builder, supported by pre-configured templates, allows organisations to tailor agents to specific use cases, while API integrations connect DeepBlue OS to CRM, case management, and account management systems.
Narwhal Labs describes DeepBlue OS as one of the only agentic AI platforms in the UK to hold both ISO 27001 and SOC 2 certifications. It is built to operate within compliance requirements including GDPR, TCPA, and OFCOM rules from launch, and is available both as a native deployment and as a white-label solution for telecoms operators and channel partners.
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