iManage has reported strong global growth in 2025, adding 340 new customer organisations and expanding cloud adoption to 71% of its global user base as enterprises increasingly invest in structured knowledge infrastructure to support artificial intelligence initiatives.
The company said its platform is now used by 83% of the Top Global 100 law firms, 79% of the AM Law 100, and 40% of the Fortune 100, reflecting growing demand for systems that centralise institutional knowledge while maintaining governance and compliance controls.
The expansion comes as organisations move from experimental AI deployments to operational use across professional workflows. According to the company’s iManage Knowledge Work Benchmark Report 2026, 85% of organisations are piloting or implementing AI, yet only 17% report full integration of the technology within their operations.
That gap frequently begins with data readiness. Many enterprises lack the centralised, governed content environments required to support reliable AI responses — particularly in document-heavy sectors such as legal services and financial advisory.
Infrastructure reliability is also becoming a critical factor. iManage said its cloud platform delivered 99.98% uptime in 2025 and 99.99% uptime over the trailing 12 months, alongside sub-second response times across global deployments.
Neil Araujo, CEO of iManage, said organisations are increasingly recognising the role of structured knowledge environments in enabling trustworthy AI adoption.
“Organisations recognise that successful AI adoption depends on a trusted knowledge foundation that is not only secure and governed, but consistently reliable,” Araujo said. “By centralising institutional knowledge, embedding governance at every stage of a document’s lifecycle — from creation to archiving — and delivering the stability law firms expect from a system of record, iManage provides the foundation organisations need to put AI to work in their everyday workflows, while preserving governance, stability, and the assurance that the right information reaches the right people.”
The company’s AI strategy centres on Ask iManage, a search capability embedded within its document management platform. The tool allows users to ask natural-language questions across documents, emails, and matter files, returning contextual answers linked to the underlying source materials.
By linking responses directly to source content, the system allows users to verify results and reduces the risk of unsupported AI outputs — a concern for organisations operating in regulated environments.
Alongside native AI tools, iManage is also expanding integrations with external AI platforms through support for the Model Context Protocol (MCP). The protocol allows governed content within the iManage platform to connect securely with third-party AI tools such as Harvey, Legora, and Microsoft Copilot without requiring bulk data exports or custom integrations.
General availability of the MCP integration is expected in the first half of 2026.
Governance capabilities remain a central part of the platform’s development. As collaboration increasingly takes place across multiple digital tools, organisations are seeking ways to maintain a single authoritative knowledge environment while enabling real-time collaboration with colleagues and clients.
To address this, iManage has introduced features including native co-authoring, integrations with Microsoft Teams and Microsoft 365, collaboration links for secure document sharing, and workflow tools such as Bundle Builder for assembling client deliverables.
Adoption of the company’s iManage Disposition Manager has also increased since its launch. The tool enables organisations to apply policy-driven retention rules and manage defensible data disposition across their knowledge environments — a growing priority as regulatory scrutiny around data governance and record retention continues to intensify.
The company’s recent momentum was also reflected at Legalweek 2026, where iManage received the Innovating Knowledge Management award in the Legalweek Leaders in Tech Law Awards.
The growth signals a broader shift within enterprise technology strategy. As organisations accelerate AI adoption, investment is increasingly moving toward structured, governed knowledge platforms capable of supporting reliable AI-driven workflows.
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