Customer Experience
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Northumbrian Water partners with Medallia to enhance customer experience
Northumbrian Water partners with Medallia to strengthen customer insight. Northumbrian Water has selected Medallia’s Experience Cloud to transform customer engagement across its regional networks, integrating analytics and feedback tools to improve satisfaction, responsiveness, and service quality for four million customers.
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US holiday sales growth slows sharply
US holiday sales growth is projected to slow sharply this season. Deloitte forecasts a 2.9 % to 3.4 % increase for 2025, marking the weakest rate since the pandemic. In-store sales are losing momentum, while e-commerce continues to grow steadily despite inflationary pressure.
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How using customer data effectively can help tech businesses make smarter decisions
Using customer data well fuels tech growth and lasting loyalty. Sa’ed Anabtawi, Product Director at WOLF, explores how data-informed decision-making — from early-stage feedback loops to in-app behavioural insights — helps tech businesses accelerate growth, improve retention, and build customer-first product strategies that scale effectively.
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ASAPP adds oversight to AI contact agents
ASAPP launches new controls to balance AI and human oversight. The GenerativeAgent update gives companies more ways to monitor, test, and guide AI.
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Pandora confirms customer data was stolen
Pandora confirms cyber attack affecting customer data through a third-party. The jewellery retailer disclosed that names, birthdates, and email addresses were accessed, though no sensitive information like passwords or credit card details was compromised.
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Eurozone’s spending reset: modest growth meets lasting behaviour shift
Analysts expect modest recovery in this week’s Eurozone retail data. But behind the numbers lies a deeper transformation in consumer priorities. As trust, transparency, and value redefinition take centre stage, Europe’s B2C leaders are rethinking how to compete — and what it means to stay relevant.
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How businesses are enhancing accessibility for disabled customers
What if accessibility was more than a compliance box? Across the UK, businesses are discovering that practical changes — from digital audits to inclusive product design — are driving growth, loyalty, and innovation. Is your organisation ready to move from obligation to opportunity?
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Private sector faces scrutiny over disability access gaps
A new Government report finds businesses are failing disabled customers. The report highlights persistent barriers in retail, hospitality, and banking, with most disabled consumers lacking confidence in future access. Leading advocates say this is a commercial and moral missed opportunity for UK businesses.
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Wagestream acquires Zippen to boost pension technology
Wagestream has acquired pensions technology provider Zippen in a move. The deal underlines the growing demand for workplace financial benefits, as Wagestream strengthens its position in employee financial wellbeing with new specialist expertise in the UK pensions market.
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Salesforce to buy Informatica in $8bn AI data push
Deal marks Salesforce’s biggest acquisition since Slack.