Customer Experience
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US holiday sales growth is projected to slow sharply this season. Deloitte forecasts a 2.9 % to 3.4 % increase for 2025, marking the weakest rate since the pandemic. In-store sales are losing momentum, while e-commerce continues to grow steadily despite inflationary pressure.
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Using customer data well fuels tech growth and lasting loyalty. Sa’ed Anabtawi, Product Director at WOLF, explores how data-informed decision-making — from early-stage feedback loops to in-app behavioural insights — helps tech businesses accelerate growth, improve retention, and build customer-first product strategies that scale effectively.
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ASAPP launches new controls to balance AI and human oversight. The GenerativeAgent update gives companies more ways to monitor, test, and guide AI.
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Pandora confirms cyber attack affecting customer data through a third-party. The jewellery retailer disclosed that names, birthdates, and email addresses were accessed, though no sensitive information like passwords or credit card details was compromised.
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Analysts expect modest recovery in this week’s Eurozone retail data. But behind the numbers lies a deeper transformation in consumer priorities. As trust, transparency, and value redefinition take centre stage, Europe’s B2C leaders are rethinking how to compete — and what it means to stay relevant.
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What if accessibility was more than a compliance box? Across the UK, businesses are discovering that practical changes — from digital audits to inclusive product design — are driving growth, loyalty, and innovation. Is your organisation ready to move from obligation to opportunity?
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A new Government report finds businesses are failing disabled customers. The report highlights persistent barriers in retail, hospitality, and banking, with most disabled consumers lacking confidence in future access. Leading advocates say this is a commercial and moral missed opportunity for UK businesses.
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Wagestream has acquired pensions technology provider Zippen in a move. The deal underlines the growing demand for workplace financial benefits, as Wagestream strengthens its position in employee financial wellbeing with new specialist expertise in the UK pensions market.
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Deal marks Salesforce’s biggest acquisition since Slack.
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Some customers have criticised Tesco’s new overhead replay cameras at self-service tills — likening them to controversial sports technology.