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Retailers still lose revenue through outdated integration approaches today. Patchworks says bespoke builds and temporary workarounds remain widespread in UK retail, even as poor system connectivity drives financial and operational strain.
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Cyber crises demand more than technical teams and technical fixes. Dan Potter of Immersive argues HR, legal, and communications must be drilled alongside security staff, with rehearsed handoffs and role-swap exercises helping organisations respond faster, and with greater cohesion, when incidents hit.
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Basware launches AI training for finance teams navigating automation change. The certification is designed to help AP professionals manage AI agents as digital teammates, ahead of a global customer rollout on 11 May.
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Content Guru strengthens CCaaS standing with fresh Gartner customer validation. The UK provider says the latest Voice of the Customer report puts it top for recommendation, while also scoring strongly on support, sales, deployment, and product capability.
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ServiceNow is making enterprise AI standard across its entire portfolio. The update combines context, governance, workflow execution, and developer tooling in every product tier.
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ADP has launched an AI agent for payroll variance checks. The upgrade to Payroll Variance is now live for enterprise clients in more than 40 countries, with broader mid-market deployment planned from mid-2026.
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AWS has launched a registry to govern enterprise AI agents. The preview service aims to help teams catalogue, approve, and reuse agents across cloud and on-premises environments as adoption accelerates.
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Tesco expands AI personalisation to sharpen loyalty, relevance, and growth. A new partnership with Adobe links Clubcard insight, content creation, and co-developed experimentation as Tesco pushes for more useful offers and digitally led engagement.
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UK SMEs are losing revenue to payment failures and churn. Access PaySuite says the average annual hit is £159,500, as finance teams spend hours each week chasing preventable failures, abandoned checkouts, and customer losses.
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Basic security mistakes still dominate major cloud breaches, Wiz warns. New research says AI is widening the environments where known weaknesses appear, rather than creating entirely new classes of risk.