-
Deal marks Salesforce’s biggest acquisition since Slack.
-
Some customers have criticised Tesco’s new overhead replay cameras at self-service tills — likening them to controversial sports technology.
-
New UK rules for BNPL raise critical questions about ecommerce UX, conversion rates and whether frictionless finance is now a fading fantasy.
-
Sportswear giant Adidas is the latest retailer to suffer a cyberattack targeting customer data, highlighting escalating risks in the retail sector.
-
Marks & Spencer has confirmed a cyberattack that compromised customer data, underscoring the pressing need for robust cybersecurity measures in the retail sector.
-
Agentic AI promises to transform customer experience economics — but only if businesses automate wisely without sacrificing service quality.