Adobe study links design to trust

Adobe Express says design quality is now materially shaping how UK consumers judge small businesses, with new research finding that 64% say good design influences whether they trust or buy from one, while 41% have avoided buying altogether when branding looked unprofessional.

The study, based on responses from 500 freelancers and 2,000 UK consumers, points to a market where presentation is closely tied to commercial credibility. Clear, easy-to-read fonts were the most noticeable design feature for 44% of consumers, while 36% highlighted creative packaging and another 36% pointed to clean, minimalist styling. Unique logos also drew slightly more attention from men than women.

The results also suggest that design expectations vary sharply by age. Millennials were the group most likely to say strong branding matters, with 74% describing it as important or very important, compared with 65% of Gen Z and 50% of Baby Boomers. Younger consumers were also more likely to say they had avoided a small business because of poor branding, underlining how quickly weak presentation can become a lost-sale issue.

Artificial intelligence adds a second layer of tension. Adobe Express found that 37% of consumers are comfortable with AI-generated branding if it looks professional, but 35% worry it can make brands feel less authentic. Nearly half, at 48%, think AI could ultimately replace designers entirely or take over routine design tasks, leaving businesses and freelancers weighing speed against originality.

For freelancers, the pressure is practical as much as creative. More than half, 54%, said designing assets is too time-consuming, while 37% pointed to skills gaps on certain projects and 33% said keeping up with trends is difficult. The most commonly produced assets were social media posts, logos, flyers, business cards, and website graphics, reflecting how much brand work now sits inside everyday operational marketing.

Adobe Express said the findings support a clearer approach to asset creation: prioritise legibility, use AI as creative support rather than a substitute for judgement, work from templates where speed matters, and keep visual identity consistent across platforms.

Explore the full findings in The Design Index.