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Customer experience AI is entering a tougher operational trust test. New findings show widespread copilot adoption, but trust and service quality remain the central scaling challenge.
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Greenpark has strengthened APAC leadership around AI discovery growth. Caloy Sambrano joins from Ogilvy Philippines to lead regional clients and new business.
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Publicis has lifted guidance as AI marketing demand remains resilient. The group’s first-half results show how data, connected media, and automation are reshaping agency economics in Europe and beyond.
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Mintra’s new courses frame AI compliance as workforce capability today. The launch comes as EU AI Act obligations push governance, training, and human oversight into everyday operational practice.
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Denodo is expanding its data layer for agentic AI deployment. Platform 9.5 expands knowledge graphs, metric views, assistant reasoning, and governed connectivity across enterprise data estates.
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Asuene has bought Secaro to deepen supply chain emissions capability. The deal strengthens its UK, European, and US expansion as manufacturers face rising Scope 3 disclosure pressure.
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Workplace AI is changing where employees take everyday questions first. MyIQ research suggests routine queries now go to AI tools before colleagues, affecting informal learning and spontaneous collaboration.
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Advertisers are using GenAI widely, but impact remains uneven today. ISBA says effectiveness-led organisations are more likely to see business results than those focused mainly on efficiency.
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UK AI use has widened faster than it has deepened. ONS analysis shows adoption has almost tripled since late 2023, but most businesses are still using the technology in limited ways.
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Financial services AI oversight is entering a more detailed phase. A new adoption plan points to assurance, agentic payments, supplier risk, and regulatory boundary reviews as banks and fintechs expand deployment.