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Customer experience AI is entering a tougher operational trust test. New findings show widespread copilot adoption, but trust and service quality remain the central scaling challenge.
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SME innovation plans are weakening under R&D tax relief uncertainty. RCK Partners research finds 62% of R&D-active SME finance chiefs have cut investment after reforms to the UK regime.
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Greenpark has strengthened APAC leadership around AI discovery growth. Caloy Sambrano joins from Ogilvy Philippines to lead regional clients and new business.
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Publicis has lifted guidance as AI marketing demand remains resilient. The group’s first-half results show how data, connected media, and automation are reshaping agency economics in Europe and beyond.
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Mintra’s new courses frame AI compliance as workforce capability today. The launch comes as EU AI Act obligations push governance, training, and human oversight into everyday operational practice.
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Prediction markets are colliding with UK gambling and finance rules. Regulators are examining whether event-based trading platforms should be treated as betting, financial products, or both.
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Europe’s latest Russia package extends sanctions deeper into crypto markets. HTX has been identified among platforms affected by new EU restrictions, as Brussels widens scrutiny of digital assets, offshore channels, and sanctions evasion.
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Big Tech oversight is moving back onto the policy agenda. Former CMA chair Marcus Bokkerink has urged tougher action as platform power grows across search, advertising, cloud, app stores, and AI discovery.
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Google’s DMA penalties have widened into a transatlantic trade dispute. Brussels has fined the company €890m over search and app-store practices, while US tariff threats have pushed Europe’s platform enforcement regime into a wider trade-policy confrontation.
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Marketers remain trapped between execution pressure and strategic ambition today. Optimizely research finds 74% of UK marketers say the industry is stuck in survival mode.