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Zendesk is recasting customer service around autonomous AI agents today. The company says its new platform ties service automation to verified resolutions rather than ticket deflection alone.
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LaunchDarkly has launched runtime controls for production AI agents globally. AgentControl is designed to let software teams change live agent behaviour without redeploying applications, as enterprises push more agentic systems into production.
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Rightbrain has secured £3m to accelerate AI deployment for businesses. The Newcastle company will use the funding to expand hiring, deepen the product, and build out a partner channel in the UK and overseas.
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Silks has embedded certified ID checks into legal AI workflows. Its Credas integration is aimed at speeding up compliant client onboarding for mid-market law firms while keeping data inside a secure UK environment.
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Webidoo has secured new capital to expand its SMB AI platform. The $25 million round will support growth in agentic AI, platform development, and acquisitions across SaaS and marketing.
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Minor IT requests are stalling UK businesses’ AI ambitions badly. Hannah Salt, Head of Customer Enablement, says weak self-service, poor process integration, and strained cross-business collaboration are limiting strategic IT progress.
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ANS is expanding workplace AI training through two new programmes. Its latest apprenticeship launches focus on leadership, automation, and practical capability as organisations build AI into everyday operations.
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Jesper With-Fogstrup is leading AI change with people at centre. The Moneypenny CEO’s story highlights how transparency, culture, and careful adoption can improve customer experience without weakening trust or employee wellbeing.
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EU lawmakers have provisionally delayed key AI compliance deadlines further. The proposed changes would push back rules for many high-risk systems, while advisers say governance work should continue without delay.
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ServiceNow is widening control over AI across enterprise technology estates. New controls, integrations, and observability features extend governance across models, agents, identities, and cloud services as more deployments move into production.