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Onecom launches Halo agentic workforce platform

Onecom launches Halo agentic workforce platform

Onecom launches Halo to automate customer and employee communications workflows. The platform combines voice, messaging, and email agents in one system, with subscription-based scaling and centralised management.

Onecom has launched Halo, an agentic AI platform that lets businesses deploy, manage, and scale autonomous digital workers across voice, messaging, and email.

The platform has been developed in-house and is built on Onecom’s communications technology and customer operations experience. The company said Halo brings agentic AI into business communications across voice, instant messaging, and email through a single management layer.

Halo runs on Onecom VOX, the company’s intelligent voice core, which carries 250 million voice calls a year and integrates with PBX and CX platforms including Zoom, Microsoft Teams, and Five9. Onecom said the launch marks its expansion beyond traditional communications technology into AI-powered customer and employee solutions.

The platform launches with three agent tiers, each designed for different customer requirements and use cases. Onecom said every agent has a defined role, a name, and a rule set, operating within built-in security and safety guardrails.

According to the company, Halo agents can handle inbound and outbound voice interactions, respond through live chat, email, and WhatsApp Business, manage bookings and service requests, integrate with CRM, billing, and operational platforms, and route or escalate work to higher-skilled AI agents or human colleagues where required. They can also provide call recording, transcription, sentiment analysis, and voice cloning with full consent, and operate in 32 languages in real time.

Aaron Brown, Chief Operating Officer at Onecom, said: “Halo transforms how businesses interact with their customers and support their employees in the future. It is a unique platform built on two decades of experience delivering business technology that helps organisations communicate, thrive and grow.

“It enables us to go beyond traditional communications and IT services, creating a powerful new growth engine for Onecom and a meaningful advantage for our customers.”

Halo agents are sold on a monthly subscription basis with bundled interaction capacity and support. Customers manage them through the Halo Workforce platform, which is embedded within OneCloud, Onecom’s platform for managing communications services.

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BQ

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