-
Content Guru strengthens CCaaS standing with fresh Gartner customer validation. The UK provider says the latest Voice of the Customer report puts it top for recommendation, while also scoring strongly on support, sales, deployment, and product capability.
-
Tradespeople face fresh tax admin as living costs climb further. Tradesman Saver says many sole traders still handle their own accounts, even as Making Tax Digital brings quarterly updates and digital record-keeping into scope for more taxpayers.
-
ServiceNow is making enterprise AI standard across its entire portfolio. The update combines context, governance, workflow execution, and developer tooling in every product tier.
-
AI is reshaping how shoppers search for retail deals today. XCCommerce’s latest study says retailers now need consistent, personalised incentives across every channel to protect loyalty and conversion.
-
ADP has launched an AI agent for payroll variance checks. The upgrade to Payroll Variance is now live for enterprise clients in more than 40 countries, with broader mid-market deployment planned from mid-2026.
-
AWS has launched a registry to govern enterprise AI agents. The preview service aims to help teams catalogue, approve, and reuse agents across cloud and on-premises environments as adoption accelerates.
-
Tesco expands AI personalisation to sharpen loyalty, relevance, and growth. A new partnership with Adobe links Clubcard insight, content creation, and co-developed experimentation as Tesco pushes for more useful offers and digitally led engagement.
-
UK SMEs are losing revenue to payment failures and churn. Access PaySuite says the average annual hit is £159,500, as finance teams spend hours each week chasing preventable failures, abandoned checkouts, and customer losses.
-
Basic security mistakes still dominate major cloud breaches, Wiz warns. New research says AI is widening the environments where known weaknesses appear, rather than creating entirely new classes of risk.
-
Greenpark has promoted three executives to support global expansion plans. The agency says the changes support operational consistency, regional accountability, and broader product development as consumer discovery fragments across search, social, paid media, and AI-generated answers.