Hyland has introduced three validated integrations connecting Guidewire insurance applications with its enterprise content platform, allowing insurers to access policy, claims and billing records through their existing operational software.
Announced on 19 October 2026, the Hyland for Guidewire offering covers ClaimCenter, PolicyCenter and BillingCenter. The integrations have been validated through Guidewire’s partner programme and made available through Guidewire Marketplace.
Hyland said the products are intended to reduce the development work required to connect Guidewire applications with documents stored in its Content Innovation Cloud and established OnBase repositories.
The announcement establishes availability of the integrations, not their installation across the Guidewire customer base. Individual insurers must still assess compatibility, deployment arrangements, document access permissions and their own operational requirements.
Guidewire ClaimCenter is used for property and casualty insurance claims management. Claims handlers may need access to photographs, policy information, customer correspondence and supporting documents when investigating a claim and determining the next action.
The new ClaimCenter integration is designed to make relevant records available within that application. Hyland says this can reduce the need for employees to search separate repositories while carrying out claims work.
Improved access could assist the investigation and administration of claims, although Hyland has not disclosed an independently verified reduction in settlement times resulting specifically from the October integrations.
PolicyCenter addresses insurance policy administration and underwriting. The corresponding Hyland integration is intended to provide access to policy documentation, historical records, images and supporting material from within the software used to manage insurance contracts.
Underwriters require information about individual risks, existing cover and changes to a customer’s circumstances. Hyland’s offering is designed to bring the associated documentation into the PolicyCenter interface without requiring employees to retrieve every record through another application.
The integration does not change an insurer’s underwriting rules or establish that the resulting decisions will be more accurate. Hyland identifies faster access to information and reduced administrative work as expected benefits.
BillingCenter supports policyholder billing and related financial activities. The third integration provides a way to access customer communications, payment information and supporting policy records through that application.
Its purpose is to connect information relevant to billing decisions rather than replace the payment processes and financial controls already configured by an insurer.
The three products connect Guidewire applications with Hyland’s Content Innovation Cloud, but each operates within a different part of the insurance administration process.
A principal technical component is Hyland Content Federation Service. It enables supported OnBase repositories to be connected with the newer content platform, providing access to documents without requiring wholesale migration of the existing records.
OnBase can operate within on-premises, cloud or mixed technology environments. Hyland says its federation approach is intended to accommodate those arrangements, subject to the requirements of individual deployments.
Content federation differs from transferring documents into a new repository. Rather than move every file, the technology is designed to make information held in existing systems accessible through connected applications.
That architecture may be useful to insurers with substantial collections of historical claims and policy records. However, the October release does not quantify the migration costs avoided or the implementation time saved by customers using the new integrations.
Hyland’s technical documentation describes arrangements for retrieving and viewing documents, displaying relevant properties and applying content security settings through the supported Guidewire products.
The integrations therefore require suitable configuration of permissions and access controls. Insurance records often contain sensitive customer information, and access must remain consistent with the insurer’s existing security and regulatory obligations.
The products also provide a connection to additional capabilities available through Hyland’s wider content platform, including intelligent document processing and AI-supported automation.
Those functions are not automatically deployed merely because an insurer installs a Guidewire integration. Their use depends on the products, licences and operational processes adopted by the customer.
Hyland and Guidewire have an established technology partnership. The latest announcement extends the available integrations rather than marking the first commercial relationship between the companies.
Kathy Hrach, Hyland’s vice-president of insurance product management, said the offering was developed to address the difficulties created when insurers maintain policy and claims information in disconnected repositories.
She identified reduced custom development and improved access to documents as objectives of the integration programme. Those are Hyland’s anticipated operational benefits, not independently measured outcomes established by the launch.
Guidewire’s Marketplace lists validated partner extensions designed to work with specified applications and deployment environments. Such validation establishes that an integration has passed the applicable programme requirements; it is not evidence that every insurer has installed or successfully operated the product.
Hyland has not disclosed the number of customers purchasing the new integrations, their commercial terms or verified productivity gains attributable to deployment.
The confirmed development is the availability of validated connections for ClaimCenter, PolicyCenter and BillingCenter. Their operational results will depend on how individual insurers configure the products and connect them with their existing content systems.
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