Wipro has expanded its partnership with ServiceNow, with the two companies aiming to embed agentic AI workflows more deeply across core enterprise functions including IT, HR, procurement, and cybersecurity.
Under the expanded arrangement, Wipro will integrate Wipro Intelligence™, its suite of AI-powered platforms and services, with the ServiceNow AI Platform. The companies say that should make it easier for organisations to initiate, orchestrate, and execute work across enterprise systems, while reducing manual coordination and improving visibility into how work progresses.
The emphasis is not on standalone pilots or isolated proofs of concept, but on applying AI inside the systems where work is already governed, measured, and handed across teams. In that setting, the partnership is being positioned around faster turnaround times, stronger accountability, and more consistent operational control.
Among the Wipro Intelligence™ offerings set to use ServiceNow’s AI Platform are SmartProcure, which is designed to standardise procurement workflows and improve cycle times through intake, approvals, and execution, Telco Autonomous Networks, which aims to modernise service operations and improve issue resolution, and Cyber Transform, which focuses on vulnerability management, incident response, and governance across security operations.
Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow, said: “AI isn’t new to enterprises, but connected, governed, and outcome-driven AI is. That’s what this partnership makes real. When agentic AI runs inside secure workflows, ideas start delivering real results and the agentic enterprise becomes possible.”
Malay Joshi, Chief Executive Officer of Wipro’s Americas 1 Strategic Market Unit, said, “For most enterprises, the real challenge with AI is not ambition, but execution at scale. Our expanded partnership with ServiceNow is designed to bridge that gap through a consulting‑led, AI‑powered approach that translates business priorities into industry‑aligned AI solutions. Together with Wipro Intelligence™, we are helping clients streamline operations, drive measurable outcomes, and scale AI adoption with the right governance and controls in place.”
Clients, the companies said, should expect a more unified way to submit and manage work requests across functions, policy-aligned execution with governance and auditability built into workflow design, and clearer visibility into status, ownership, and completion across processes. They also say the approach should improve cycle times by reducing handoffs and manual coordination between teams.
As enterprise AI programmes move further into day-to-day operations, the practical question is less whether organisations can automate a task than whether they can do so inside a workflow that remains visible, governed, and accountable.
