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Precisely takes customer communications onto AWS

Precisely takes customer communications onto AWS

Precisely is bringing governed customer communications workloads directly onto AWS. The release gives regulated enterprises a way to modernise customer communications in the cloud while keeping data, workflows, and compliance controls inside their own AWS environments.

Precisely has made EngageOne Compose and EngageOne Vault available for deployment on Amazon Web Services, giving regulated enterprises a way to run customer communications workloads inside their own AWS environments without re-platforming or moving data outside established governance controls.

As more organisations push customer communications into the cloud, many are still caught between two unappealing options: adopt a SaaS model that shifts sensitive data beyond their direct oversight, or take on a migration programme that adds cost, disruption, and operational risk. Precisely is positioning this release as a way to avoid both, allowing enterprises to retain existing workflows while moving composition and archival services into infrastructure they already govern.

The company said the AWS deployment model supports control over data, security, and compliance, while also giving customers more flexibility to scale communications volumes across print and digital channels. That includes the ability to adjust capacity during peak periods, reduce the burden of managing fixed infrastructure, and govern the full communications lifecycle across creation, delivery, archival, and compliant retrieval.

Allan Christian, general manager of EngageOne Products at Precisely, said: “Regulated enterprises need a clear path to evolve customer communications in the cloud without compromising governance or control. With EngageOne Compose and EngageOne Vault running directly within their own AWS environments, organisations can build on what already works, gaining scale, higher throughput, and lower operational burden while reducing migration risk and cost.”

Because customer communications now sit closer to automation, analytics, and AI-led service models, the ability to use governed data inside trusted cloud infrastructure is becoming more central to platform decisions. Precisely said the release is designed to help organisations generate, deliver, and retain communications securely, while supporting future automation and engagement use cases.

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BQ

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