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Agentic AI promises to transform customer experience economics — but only if businesses automate wisely without sacrificing service quality.
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Two of the UK’s most prominent high street brands – Marks & Spencer and Co-op – have recently fallen prey to a rising tide of cyber threats, underscoring the growing susceptibility of Britain’s retail industry to advanced digital assaults. Marks & Spencer (M&S) has been dealing with the repercussions of a ransomware incident, while the…
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With gold prices hovering near record highs, a growing chorus of analysts, investors and executives is watching.
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Microsoft’s stock surged by more than six percent in after-hours trading on Wednesday, following a strong earnings report that exceeded predictions and highlighted the robust performance of its artificial intelligence (AI) and cloud computing sectors. The American technology leader reported a 13 percent year-over-year increase in revenue, reaching $70.1 billion (£52.5 billion) for the quarter…
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Tesla has denied reports that its board is seeking a replacement for chief executive Elon Musk, after a Wall Street Journal report claimed the company had began a search for its new chief executive, amid mounting concerns on his political entanglements. In a post early Thursday on X, the social media owned by Musk, Tesla…
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Tesla begins search to replace Elon Musk after 71% profit drop and growing investor unease over his political role, as Musk pledges to shift focus back to the company. Read more: Tesla launches CEO search as Elon Musk pledges return amid stock plunge and political fallout
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Business confidence rose to its highest level since September, boosted by Trump’s tariff delay and easing cost pressures, according to new data from the Institute of Directors. Read more: Business confidence hits highest level since October budget as Trump delays tariffs
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London leads the way in AI implementation—but an increasing skills gap jeopardizes national progress Companies in London are increasingly adopting artificial intelligence (AI) more rapidly and comprehensively than other regions in the UK. Nonetheless, industry experts caution that a significant lack of digital skills may hinder the overall economic advantages of this advancement and worsen…
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The M&S breach is a wake-up call for enterprises — cybersecurity can’t be delegated, delayed or treated as a tech issue.
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Thirteen winners announced at the Disability Smart Awards 2025, recognising outstanding work by organisations and individuals to improve accessibility and inclusion for disabled people. Read more: Disability Smart Awards 2025 winners announced: Celebrating innovation in disability inclusion