• Co-sourcing: the hybrid model for optimal business performance

    Co-sourcing is fast becoming a cost-effective choice for businesses in the financial sector and beyond. Russell Gammon, chief innovation officer at UK-based Tax Systems explains why.


  • Benifex names Mohamad Awada chief services officer

    Benifex has hired Mohamad Awada to scale customer delivery globally. The appointment comes as employers face growing pressure to prove benefits programmes are being implemented well, adopted by staff, and linked to wider business performance.


  • Oracle moves CX workflows beyond copilots

    Oracle is pushing CX software from support functions to execution. Its new Fusion Agentic Applications target sales, marketing, and service teams with governed automation inside core workflows.


  • UK firms cut jobs as pay growth slows

    UK businesses cut jobs rapidly in 2026 amid economic challenges. Rising redundancies and job scarcity have exposed the UK economy to the Iran war’s effects, with sectors like retail and hospitality particularly struggling under difficult conditions.


  • Rewards gap leaves workers feeling overlooked

    Modest rewards still matter, but access remains sharply uneven nationwide. GCVA says gift cards can boost morale and loyalty, yet part-time workers and public sector staff are far less likely to receive them.


  • What AP’s reset says about knowledge work

    AP’s restructuring shows how knowledge work is being redesigned everywhere. As customer demand shifts, the harder task is reorganising workflows without losing expertise, trust, or institutional memory.


  • bidtogether launches AI-assisted SME bid service

    bidtogether launches to cut tendering costs and turnaround times faster. The North East service combines AI workflows with human bid writers to help SMEs compete for contracts.


  • Committed Citizens targets marketing operational drag

    New consultancy targets the systems slowing marketing execution and performance. Founded by two agency leaders, Committed Citizens is pitching six-week interventions to help CMOs improve delivery, cut waste, and make marketing operations work faster.


  • Side hustles pay, but rarely replace salaries

    Most side hustles bring extra income, but modest monthly returns. Adobe Express found 73% of respondents earn up to £500 a month, while one in five generate £1,000 or more.


  • Young Britons are leaving Britain earlier

    Young Britons are moving abroad earlier in adult life now. The TEFL Academy’s latest report combines survey data and migration figures to argue that Gen Z is driving the shift.